Why Every CEO Should Spend a Day in Customer Service
CEO engagement with customer service is good for your customers and for your top and bottom line.
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Patrick Sandefur
Jun 29, 20215 min read
Exceptional Customer Service and The Art of Mindful Marathoning
What does marathoning and mindfulness have in common with customer service? Actually, quite a bit!
Patrick Sandefur
May 31, 20213 min read
6 Customer Survey Tips for Improved Response Rate and Quality Feedback
A voice of the customer (VoC) survey is the starting point for optimizing customer service for maximum return on investment (ROI).
Patrick Sandefur
May 11, 20215 min read
4 Step Program on How to Engage and Retain Key Service Employees
Employee retention is a challenge! Here's a 4-step program on how to engage, retain and recruit key talent.
Patrick Sandefur
Apr 22, 20214 min read
7 KPI That Will Drive Your Customer Service Revenue & Profit
Knowing which metrics matter is key to creating customer loyalty and driving customer service operational and financial performance.
Patrick Sandefur
Mar 17, 20214 min read
5 Steps to Create Customer Service Experiences That Rock!
Collaboration is the key to any service organization delivering an experience to their customers that delights.
Patrick Sandefur
Jan 26, 20214 min read
How To Create Service Revenue, Profit Growth & Loyal Customers!
When you optimize all the potential service revenue streams and service sales channels, the impact to revenue and profit can be significant!
Patrick Sandefur
Jan 5, 20215 min read
Here’s How A Brilliant Customer Service Plan Can Help You Crush A 100K Ultramarathon!
A successful customer service plan starts with bold, but realistic goals, a good plan, flawless execution, and the ability to improvise.
Patrick Sandefur
Dec 21, 20204 min read
Why Company Silos Create Customer Dissatisfaction
Why Company Silos Create Customer Dissatisfaction.
Patrick Sandefur
Dec 8, 20204 min read
The Boston Marathon...My Best Customer Experience Ever!
My Dad, his dream, and my exceptional customer experience running The Boston Marathon!
Patrick Sandefur
Oct 27, 20203 min read
The Ultimate Competitive Advantage!
Exceptional customer service is a competitive advantage that the sales team can use to sell product.
Patrick Sandefur
Sep 22, 20203 min read
4 Steps to Reducing Call Center Turnover Rates
4 Steps to reducing call center turnover rates and increasing employee retention rate.
Patrick Sandefur
Sep 15, 20203 min read
Peace of Mind For $30! My Customer Experience at Acadia National Park
My wonderful customer experience at Acadia National Park! Peace of mind for a $30 park entrance fee.
Patrick Sandefur
Sep 14, 20203 min read
Is Customer Service Sinking Your Company?
How well your customer service group performs has a significant impact on brand loyalty, customer retention and your top and bottom line.
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