business planning | Bass Harbor Group

May 31, 20235 min read

Beyond Profits: 5 Reasons Why Every Business Should Have a Sustainability Initiative

Implementing a sustainability initiative for your business contributes to a sustainable future, builds customer loyalty and is profitable.

Mar 16, 20236 min read

“Rise of the Machines”: Is Human Customer Service on the Endangered Species List?

Is replacing customer service entirely with AI possible? Can AI deliver excellent customer service?

Feb 23, 20228 min read

8 Steps to Lead & Inspire Your Customer Service Team in 2022

Here is an 8 step plan that will show you how to effectively lead and inspire your customer service team in 2022.

Jan 5, 20215 min read

Here’s How A Brilliant Customer Service Plan Can Help You Crush A 100K Ultramarathon!

A successful customer service plan starts with bold, but realistic goals, a good plan, flawless execution, and the ability to improvise.