Implementing a sustainability initiative for your business contributes to a sustainable future, builds customer loyalty and is profitable.

Acts of Kindness. A Story of How Customer Service Can Make a Sad Day a Little Brighter.

Is replacing customer service entirely with AI possible? Can AI deliver excellent customer service?

5 Steps to Ensure Today’s Service Delivers Customer Value! What you do in the present moment will have the greatest impact on your customers

How to go from desk potato to a happy, healthy, productive runner in 4 simple steps.

AI and the contact center. 7 actions your business can take to deliver exceptional customer service with a human touch!

Here are 8 steps that your customer service team can take to turn angry customers into raving fans!

Here are 7 steps you can take to deliver exceptional customer service to meet or exceed your customers' expectations!

Digital transformation revolutionizes technical support by dramatically shortening time to issue resolution.

Here is an 8 step plan that will show you how to effectively lead and inspire your customer service team in 2022.

Here is a 5-step plan to get out of reaction mode and into proactive mode to keep customers loyal even after issuing a safety recall notice.

4 ideas on how to address a toxic workplace and keep your valued employees and customers from leaving.

How to deliver exceptional customer service and build customer loyalty by turning adversity to advantage.

It is mission critical to optimize customer service performance. Here are 7 key customer service skills necessary to drive customer loyalty.

The job of customer service is to thank customers for bringing issues to their attention and mean it. Here are 7 reasons why.

In this post learn the difference between customer success and customer service, and how they work together to create customer loyalty.

Exceptional customer service exceeds customer expectations and sets your company apart as a business partner and not just another supplier.

CEO engagement with customer service is good for your customers and for your top and bottom line.

What does marathoning and mindfulness have in common with customer service? Actually, quite a bit!

A voice of the customer (VoC) survey is the starting point for optimizing customer service for maximum return on investment (ROI).