Beyond Profits: 5 Reasons Why Every Business Should Have a Sustainability Initiative
Implementing a sustainability initiative for your business contributes to a sustainable future, builds customer loyalty and is profitable.
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Patrick Sandefur
Apr 4, 20235 min read
Acts of Kindness. A Story of How Customer Service Can Make a Sad Day a Little Brighter.
Acts of Kindness. A Story of How Customer Service Can Make a Sad Day a Little Brighter.
Patrick Sandefur
Mar 16, 20236 min read
“Rise of the Machines”: Is Human Customer Service on the Endangered Species List?
Is replacing customer service entirely with AI possible? Can AI deliver excellent customer service?
Patrick Sandefur
Feb 13, 20236 min read
Where is Your Service Heading? 5 Steps to Maximize Customer Value Today!
5 Steps to Ensure Today’s Service Delivers Customer Value! What you do in the present moment will have the greatest impact on your customers
Patrick Sandefur
Dec 13, 20228 min read
Desk Potato to Runner in 4 Simple Steps! Run for Health, Happiness & Work Productivity.
How to go from desk potato to a happy, healthy, productive runner in 4 simple steps.
Patrick Sandefur
Oct 13, 20227 min read
Will AI Replace the Contact Center? 7 Actions to Deliver Exceptional Service, with a Human Touch!
AI and the contact center. 7 actions your business can take to deliver exceptional customer service with a human touch!
Patrick Sandefur
Aug 25, 20227 min read
8 Steps to Turn Angry Customers into Raving Fans!
Here are 8 steps that your customer service team can take to turn angry customers into raving fans!
Patrick Sandefur
Jun 21, 20228 min read
7 Customer Service Lessons That Every Marathon and Business Leader Should Learn!
Here are 7 steps you can take to deliver exceptional customer service to meet or exceed your customers' expectations!
Patrick Sandefur
Apr 15, 20225 min read
How to Deliver Exceptional Technical Support Through Digital Transformation
Digital transformation revolutionizes technical support by dramatically shortening time to issue resolution.
Patrick Sandefur
Feb 23, 20228 min read
8 Steps to Lead & Inspire Your Customer Service Team in 2022
Here is an 8 step plan that will show you how to effectively lead and inspire your customer service team in 2022.
Patrick Sandefur
Feb 1, 20226 min read
How to Keep Customers Loyal, Even After Issuing a Safety Recall Notice!
Here is a 5-step plan to get out of reaction mode and into proactive mode to keep customers loyal even after issuing a safety recall notice.
Patrick Sandefur
Jan 3, 20225 min read
Ready to Leave? So are Your Customers! 4 Ideas to Address Employee Retention and a Toxic Workplace.
4 ideas on how to address a toxic workplace and keep your valued employees and customers from leaving.
Patrick Sandefur
Nov 11, 20216 min read
Customer Service & Running 100 Miles. How "Failure is Success in Progress"
How to deliver exceptional customer service and build customer loyalty by turning adversity to advantage.
Patrick Sandefur
Sep 21, 20216 min read
7 Key Customer Service Skills that Drive Customer Loyalty
It is mission critical to optimize customer service performance. Here are 7 key customer service skills necessary to drive customer loyalty.
Patrick Sandefur
Aug 25, 20217 min read
7 Reasons Why You Should Thank Customers That Complain
The job of customer service is to thank customers for bringing issues to their attention and mean it. Here are 7 reasons why.
Patrick Sandefur
Aug 10, 20216 min read
How to Pitch a “Perfect Game" with Customer Success & Customer Service
In this post learn the difference between customer success and customer service, and how they work together to create customer loyalty.
Patrick Sandefur
Jul 27, 20214 min read
What it Takes to Deliver Exceptional Customer Service...Culture Trumps Strategy!
Exceptional customer service exceeds customer expectations and sets your company apart as a business partner and not just another supplier.
Patrick Sandefur
Jul 13, 20214 min read
Why Every CEO Should Spend a Day in Customer Service
CEO engagement with customer service is good for your customers and for your top and bottom line.
Patrick Sandefur
Jun 29, 20215 min read
Exceptional Customer Service and The Art of Mindful Marathoning
What does marathoning and mindfulness have in common with customer service? Actually, quite a bit!
Patrick Sandefur
May 31, 20213 min read
6 Customer Survey Tips for Improved Response Rate and Quality Feedback
A voice of the customer (VoC) survey is the starting point for optimizing customer service for maximum return on investment (ROI).
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