customer service training | Bass Harbor Group

Aug 25, 20227 min read

8 Steps to Turn Angry Customers into Raving Fans!

Here are 8 steps that your customer service team can take to turn angry customers into raving fans!

Sep 21, 20216 min read

7 Key Customer Service Skills that Drive Customer Loyalty

It is mission critical to optimize customer service performance. Here are 7 key customer service skills necessary to drive customer loyalty.

May 11, 20215 min read

4 Step Program on How to Engage and Retain Key Service Employees

Employee retention is a challenge! Here's a 4-step program on how to engage, retain and recruit key talent.

Sep 22, 20203 min read

4 Steps to Reducing Call Center Turnover Rates

4 Steps to reducing call center turnover rates and increasing employee retention rate.