customer service | Bass Harbor Group 2/2

May 11, 20215 min read

4 Step Program on How to Engage and Retain Key Service Employees

Employee retention is a challenge! Here's a 4-step program on how to engage, retain and recruit key talent.

Apr 22, 20214 min read

7 KPI That Will Drive Your Customer Service Revenue & Profit

Knowing which metrics matter is key to creating customer loyalty and driving customer service operational and financial performance.

Mar 17, 20214 min read

5 Steps to Create Customer Service Experiences That Rock!

Collaboration is the key to any service organization delivering an experience to their customers that delights.

Jan 26, 20214 min read

How To Create Service Revenue, Profit Growth & Loyal Customers!

When you optimize all the potential service revenue streams and service sales channels, the impact to revenue and profit can be significant!

Jan 5, 20215 min read

Here’s How A Brilliant Customer Service Plan Can Help You Crush A 100K Ultramarathon!

A successful customer service plan starts with bold, but realistic goals, a good plan, flawless execution, and the ability to improvise.

Dec 21, 20204 min read

Why Company Silos Create Customer Dissatisfaction

Why Company Silos Create Customer Dissatisfaction.

Oct 27, 20203 min read

The Ultimate Competitive Advantage!

Exceptional customer service is a competitive advantage that the sales team can use to sell product.

Sep 22, 20203 min read

4 Steps to Reducing Call Center Turnover Rates

4 Steps to reducing call center turnover rates and increasing employee retention rate.

Sep 14, 20203 min read

Is Customer Service Sinking Your Company?

How well your customer service group performs has a significant impact on brand loyalty, customer retention and your top and bottom line.