service revenue and profit | Bass Harbor Group

May 31, 20235 min read

Beyond Profits: 5 Reasons Why Every Business Should Have a Sustainability Initiative

Implementing a sustainability initiative for your business contributes to a sustainable future, builds customer loyalty and is profitable.

Apr 15, 20225 min read

How to Deliver Exceptional Technical Support Through Digital Transformation

Digital transformation revolutionizes technical support by dramatically shortening time to issue resolution.

Feb 1, 20226 min read

How to Keep Customers Loyal, Even After Issuing a Safety Recall Notice!

Here is a 5-step plan to get out of reaction mode and into proactive mode to keep customers loyal even after issuing a safety recall notice.

Jan 3, 20225 min read

Ready to Leave? So are Your Customers! 4 Ideas to Address Employee Retention and a Toxic Workplace.

4 ideas on how to address a toxic workplace and keep your valued employees and customers from leaving.

Aug 25, 20217 min read

7 Reasons Why You Should Thank Customers That Complain

The job of customer service is to thank customers for bringing issues to their attention and mean it. Here are 7 reasons why.

Aug 10, 20216 min read

How to Pitch a “Perfect Game" with Customer Success & Customer Service

In this post learn the difference between customer success and customer service, and how they work together to create customer loyalty.

Jul 13, 20214 min read

Why Every CEO Should Spend a Day in Customer Service

CEO engagement with customer service is good for your customers and for your top and bottom line.

Apr 22, 20214 min read

7 KPI That Will Drive Your Customer Service Revenue & Profit

Knowing which metrics matter is key to creating customer loyalty and driving customer service operational and financial performance.

Jan 26, 20214 min read

How To Create Service Revenue, Profit Growth & Loyal Customers!

When you optimize all the potential service revenue streams and service sales channels, the impact to revenue and profit can be significant!

Oct 27, 20203 min read

The Ultimate Competitive Advantage!

Exceptional customer service is a competitive advantage that the sales team can use to sell product.