Implementing a sustainability initiative for your business contributes to a sustainable future, builds customer loyalty and is profitable.

Digital transformation revolutionizes technical support by dramatically shortening time to issue resolution.

Here is a 5-step plan to get out of reaction mode and into proactive mode to keep customers loyal even after issuing a safety recall notice.

4 ideas on how to address a toxic workplace and keep your valued employees and customers from leaving.

The job of customer service is to thank customers for bringing issues to their attention and mean it. Here are 7 reasons why.

In this post learn the difference between customer success and customer service, and how they work together to create customer loyalty.

CEO engagement with customer service is good for your customers and for your top and bottom line.

Knowing which metrics matter is key to creating customer loyalty and driving customer service operational and financial performance.

When you optimize all the potential service revenue streams and service sales channels, the impact to revenue and profit can be significant!

Exceptional customer service is a competitive advantage that the sales team can use to sell product.